Refund Policy for KLIFGEN
At KLIFGEN, we strive to provide the best AI video generation service using Google's Veo 3 technology and ensure our platform serves you without any technical issues. We understand there might be some technical concerns occasionally, and we're here to help.
Important Notice About Video Output
Please Note: We cannot issue credit refunds if you don't like the output of the video. We get the result directly from Google's Veo 3 AI engine, so we cannot control the creative output or final video appearance. All video generation results are produced by Google's AI system.
Refund Eligibility
- Technical Issues Only: We only accept refund requests that are based on technical issues like system errors, failed video generation due to our platform malfunctions, or billing/credit processing errors. If our system failed to generate a video due to technical glitches on our end, we've got you covered!
- Non-Refundable Situations: Refund requests will NOT be entertained for:
- Dissatisfaction with video output quality or appearance
- Creative results not matching expectations
- Changes of mind after video generation
- Videos that successfully generated but you don't like the result
- Any issues related to the AI's creative interpretation
Refund Method
In case of a legitimate refund request due to technical issues on our platform, we will process refunds as follows:
- Credit-Based Refunds: We will credit the respective amount back to your KLIFGEN account in the form of credits, which can be utilized for future video generation.
- Refund Processing: Technical issue refunds will be processed within 3-5 business days after verification.
- Verification Required: All refund requests require verification of the technical issue by our support team.
How to Request a Refund
To request a refund for technical issues:
- Contact our support team immediately after experiencing the technical issue
- Provide details about the technical problem (error messages, failed generations, etc.)
- Include your account information and transaction details
- Allow our team to investigate and verify the technical issue
Pricing Information
Check current credit pricing and packages here.
Contact Support
If you have any questions about this refund policy or need to report a technical issue, please contact our support team immediately.
Remember: KLIFGEN offers the most affordable Veo 3 video generation available. While we cannot control the AI's creative output, we ensure reliable technical performance and fair refund policies for genuine technical issues.
Thank you for choosing KLIFGEN!
